Billing refund

I have been trying to get a refund from a new phone I bought for my sister. It was never used and it was returned in the timeframe and was received. I’ve been trying to get a refund for the fee along with the monthly charge. They continue to bill me since July/August 2025. I’ve spent hours upon hours With them always escalating and sending me up the tiers since This all started in July. Xfinity owes me a lot of money and I want them to stop billing me and refund the money. They owe me for a phone that was never used that Xfinity has possession of.

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XfinityAlyssaA

Official Employee

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2.4K Messages

3 hours ago

Good afternoon and thank you for reaching out on our Community Forums with your mobile refund concerns @user_8ub323, we appreciate it. I see that you are attempting to get a refund for an unused mobile device and that it was returned within the 14-day window but you are still being billed. We'd be happy to look into your mobile billing concerns further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We look forward to working with you further.

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Billing

user_8ub323

Billing refund

XfinityAlyssaA

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