1 Message
Billing raised from $80 to $121 w/o warning
Internet billing raised from $80 to $121 w/o warning in October. No messages, no contract updates, no text. What is going on? Chatbot is useless.
Please advise!
1 Message
Internet billing raised from $80 to $121 w/o warning in October. No messages, no contract updates, no text. What is going on? Chatbot is useless.
Please advise!
XfinityMarcus
Official Employee
•
996 Messages
13 days ago
user_7y9pke Anytime my bill increases I definitely want to know why, so I understand how you must have felt seeing such a change on your end. Let's diagnose the reasoning behind this increase together. Can you provide me your full name and complete service address to get started in a direct message?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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