user_2a191c, Hi there! Thanks for taking the time to visit our forums page for help with checking on the cost when downgrading your speed. We appreciate the opportunity to assist with this and for choosing to stick with us as your internet provider. I have a strict budget myself so I understand on wanting to know the cost. We can help. To get an idea of the prices, have checked on our website yet? Here is a great link as a short cut to check on what promotions are available at your location. Simply sign in and update your plan. 😀
user_2a191c, Thanks for sending over that screenshot. In reviewing the screenshot, I see that you currently have the Superfast 800 Mbps and that it would be $9 cheaper if you were to downgrade to the Connect 150 Mbps speed. For downgrading to the 500 Mbps or 300 Mbps speed, it would be cheaper to keep what you have now. How does this sound?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_2a191c, No worries. Would you like to proceed with downgrading on our website or would you like us to assist with the downgrade on our end?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityGabriel
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