Visitor
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1 Message
Billing questions about intermittent outages
Hi,
So I've had two techs come to my house. The first replaced every connector and said that he noticed that my signal was the only on the block that was having issues and it had about 60% connectivity. If his changed didn't improve, I should contact another tech to come out. Another tech came out, and tested it and the line is so old they have to put a new line it. They scheduled that a week or more ago.
I cannot use the internet between noon and 8pm every day, so I wanted to get a billing credit for it at least because this has been happening for almost a month and now every time it's over 70 degrees the internet turns off randomly for a half hour or more.
How do I contact someone about this? I've tried the assistant and it's worthless, There is no easy way to get in contact with anyone - How do I contact billing about getting a credit for every day the internet has been out until the new line is in because it's unusable.
XfinityThomasA
Official Employee
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2.5K Messages
2 days ago
Thank you so much for your feedback and for being a part of the Xfinity Forums community brow7455. We truly appreciate you reaching out. You've come to the right place for support with all things Xfinity—whether it's billing, service issues, or anything in between. Let's take a closer look at your concern and work together to find the best possible resolution. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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