Billing question

Thank you for reaching out, @user_joa6o4 ! I understand you recently enrolled in automatic payments using your bank account and routing number and would like to confirm whether the $10 Auto Pay discount has been applied. Please send us a DM with your full name and service address, and we’ll be happy to review the account with you.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID