Visitor
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1 Message
Billing question
Why are you trying to extract funds from my bank account before the actual due date? This is the 4th time it's happened and it is the last time it will happen or I will cancel. I have tried every time you pull this stunt to explain that I get two checks a month, ON THE 3RD OF EVERY MONTH!!! So please don't try taking the funds until the 3rd. And lastly, why is wifi dropping out late in the night, like almost every night around 2 AM. It happens 3 or more times about 4 times in a week. Not happy about that either.
EG
Expert
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116.4K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.5K Messages
2 hours ago
Hello @user_z23ssr We would need to access the account to see what is going on with the payments and the due date. If you need to adjust the due date at all it can be done following the steps found here: https://www.xfinity.com/support/articles/due-date-change
If you want us to dig deeper into the billing concerns and the internet issues please send us a direct message with your full name and the service address, and we can look at the account together.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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