Visitor
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2 Messages
Billing question
I closed my account and returned all of my equipment the day before my new billing cycle. I've just received a "final bill". I shouldn't owe anything since my account payments were up to date.
Visitor
•
2 Messages
I closed my account and returned all of my equipment the day before my new billing cycle. I've just received a "final bill". I shouldn't owe anything since my account payments were up to date.
XfinityThomasA
Official Employee
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3K Messages
7 days ago
If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, along with the bill line items you're disputing, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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