sweeney57's profile

Visitor

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1 Message

Monday, October 7th, 2024 2:51 PM

Billing question

I was on a chat a few days ago with someone on here and they told me my balance was $50 and my next payment was gonna be $50. However, yesterday a payment was taken from my account for $102.57. Can you explain?

Official Employee

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1.5K Messages

12 days ago

 

sweeney57 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on with your bill. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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