Contributor
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28 Messages
Billing question
I was informed that if I set up auto pay I would get a $10.00 reduction in my bill. I set it up and after 2 months I did not think I was getting the reduction so I stopped it. Then before my next bill I realized that the bill had increased $10.00 a month so I was getting a bill in the same amount I was previously paying which was a reduction of $10.00. So before my next bill I set up the auto pay again and now, so far it looks like the $10.00 reduction is gone. Is this a one time thing and if you change banks or something do you loose the $10.00 benefit? Doesn't seem fair. I was not informed that the bill would increase or by how much.
EG
Expert
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111K Messages
1 year ago
Moved here to the Billing help section for assistance.
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XfinityMarcos
Official Employee
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2.4K Messages
1 year ago
Hello chrislind33, thank you for coming to our Forum for help understanding the self-service $10 discount. In order to be eligible for that discount you'd need to enable paperless billing and automatic payments. If you like automatic payments with a bank account you'd get a $10 discount, and $5 with a link card. Did you enable paperless billing as well?
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