Billing question

Hello, @minhn112! Thank you for reaching out on our community forums page for billing assistance. We may need to pull this aside into a Direct (private) Message in order to manually request a refund. However, it may automatically refund to you within the coming days or weeks, depending on the status of your account. May I ask if your account is currently active, or has it been disconnected? When did you first notice the negative (credit) balance? And what was your last payment method used (card, Bill Pay through a bank, check, etc.)?