Billing question

Hi,

I have a negative balance on my account and I want to get it refunded. Thanks!

Responses

XfinitySara

Official Employee

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1.7K Messages

2 years ago

Hello, @minhn112! Thank you for reaching out on our community forums page for billing assistance. We may need to pull this aside into a Direct (private) Message in order to manually request a refund. However, it may automatically refund to you within the coming days or weeks, depending on the status of your account. May I ask if your account is currently active, or has it been disconnected? When did you first notice the negative (credit) balance? And what was your last payment method used (card, Bill Pay through a bank, check, etc.)?

2

minhn112

Regular Visitor

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15 Messages

@XfinitySara , The credit had been there for a couple months already. I overpayed a couple months ahead of time but recently I got the ACP credit and it looks like I dont have to pay anything with my current plan so the negative credit will just stay this way.

2 years ago

0

CCElizabeth

Problem Solver

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908 Messages

@minhn112

Thank you for these details. My team is happy to help. Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
6. Press Enter to send your message

I look forward to working with you soon!

I no longer work for Comcast.

2 years ago

0

Billing

minhn112

Billing question

XfinitySara

minhn112

CCElizabeth

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