Billing question charged twice

@user_r8cxtb

Thanks for reaching out to us, we do apologize for any inconvenience and want to get a better understanding of your concerns.

 We only bill once a month, and at any time through the Xfinity app or logging into our website, you can review the last 12 months of detailed billing statements.

 If your current statement is higher than the last statement,  most likely you were on some kind of promotional discount that has now expired.

https://www.xfinity.com/support/articles/view-xfinity-billing-history

Will be happy to take a deeper look at your account see what changes occurred and how we can assist you.

 just send us a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum