Visitor
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2 Messages
Billing query
In my most recent bill my costs have increased dramatically by $20/month. This is upsetting to me. Evidently a discount that wI had has expired. I need to lower my bill. What are you offering? Or do I need to look at a different provider.
Jon
XfinityThomasC
Official Employee
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3.5K Messages
2 months ago
Hello, @user_mk5vbj we would be happy to discuss new available promotions to lower your bill. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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