Visitor
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1 Message
billing problems
what do you have to do to get Xfinity to close an account. all equipment was returned 04-09-2025. Account was to be closed. We have called, gone to the local office twice. Al they do is bill, bill and bill.
Visitor
•
1 Message
what do you have to do to get Xfinity to close an account. all equipment was returned 04-09-2025. Account was to be closed. We have called, gone to the local office twice. Al they do is bill, bill and bill.
XfinityJoe
Official Employee
•
879 Messages
12 hours ago
Thank you for your question @user_rdiyeg our team can help. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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