Last week (6/15/22) I downgraded our service, got rid of tv and voice, returned the TV box, and upgraded our internet, through one of the reps on here. I was told that the changes to my bill would be reflected in 72 hours. They still have not been changed. I have confirmation from xfinity that my new amount should be $146.48 per month, but my billing statement says I owe $185. The billing rep I spoke with would not change it, despite the fact that it was changed last week. I just paid the $146.48 I owe, but it's still telling me I have a balance of $38.61. Please help me get this resolved.