smaphis's profile



3 Messages

Thu, Jun 23, 2022 2:48 PM

billing problems

Last week (6/15/22) I downgraded our service, got rid of tv and voice, returned the TV box, and upgraded our internet, through one of the reps on here. I was told that the changes to my bill would be reflected in 72 hours. They still have not been changed. I have confirmation from xfinity that my new amount should be $146.48 per month, but my billing statement says I owe $185. The billing rep I spoke with would not change it, despite the fact that it was changed last week. I just paid the $146.48 I owe, but it's still telling me I have a balance of $38.61. Please help me get this resolved.

Accepted Solution

Official Employee


209 Messages

3 m ago


As a customer myself I am always concerned when my bill is more than what I expected it to be. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary


Click the "Direct Messaging" icon or


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


- As you are typing a drop-down list appears. Select "Xfinity Support" from that list


- An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it

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