“Billing problems” email

Hello, and thank you for reaching out about that suspicious email, @clevero! Helping to protect customers from fraud is important to us and I know I'd be reaching out too. It sounds like it might be a bad actor. Did you have a chance to check your balance and payment history by logging into your Xfinity account online or using the Xfinity app? If you've registered your mobile phone you can also text BAL to 266278 (COMCST) to quickly check your balance.

As a quick reminder, you'll want to always check the email address of the sender. If the email has an unrecognizable address but claims to be from Xfinity, don’t trust it. Never open links or attachments in unsolicited emails or text messages. They may execute a disguised program such as malware, adware, spyware, or viruses that can damage or steal your data.

You can also find more tips on how to avoid scams, what to do if you were scammed, and how to report fraud, scams, and bad business practices by visiting the Federal Trade Commission’s Consumer Advice website. If you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue, related to an Xfinity account, click here, to let the right team know about the abuse. You can also stay up to date on topics related to Internet security such as known Xfinity security alerts and top phishing scams here. This last link is a great one to cross-reference and see phone numbers and emails reported as scams. Please let me know if this info helps!