Visitor
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1 Message
Billing Problem
Last year, I applied for a new mobile number, but the service was never successfully activated. Therefore, your company agreed to cancel the service. However, there is still an outstanding balance showing on my mobile account. Please remove this charge from my account so that when I set up automatic payment, I will not be charged incorrectly.
XfinityRaul
Official Employee
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2.5K Messages
4 hours ago
@user_2fr7so Thank you for making us aware of your billing concern via Forums. I would be more than happy to help get this outstanding balance sorted out. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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