Visitor
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1 Message
Billing Problem
We spoke with an xfinity representative on Jan. 21, 2026, telling her that we couldn't continue using xfinity with the 20% (over $60) increase with the coming billing cycle. She worked with us to get the total monthly bill to $258.59 going forward. We were assured that there would be no loss in plan features from what we currently enjoy. However, two issues: 1) our account shows our next bill due is 303.39–not 258.59 as agreed. Also, the order confirmation email says Peacock access, amongst other features, would be cancelled. This is not what we agreed to. We tried to get this matter resolved with another representative to no avail. If we’re unable to get a satisfactory resolution now, we will escalate to the FCC. Thank you for your prompt attention.
XfinityMatthew
Official Employee
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1.3K Messages
8 hours ago
Hello user_f0nqk7 I appreciate you breaking down all the changes you agreed to. I will need to access the account to check the specific billing and what plan changes were made. The only one I can speak to is Peacock. That being a separate streaming service we did include it for free for usually 1-2 years on the older plans. So that free promo typically ends at the expiration of whatever deal you had and most likely would have gone away even if the plan wasn't changed. But I can double-check the promo dates for that service once in the account as well. Please send us a direct message with your full name and service address to get started.
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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
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