Visitor
•
3 Messages
Billing Problem
I changed my plan from basic to popular TV. Instead of just incrementing the bill by the difference, the bill increased by $100. I look at the bill and it's confusing because I see Popular TV listed 4 times with 3 different amounts. I see xfi complete listed three times, FAST is listed 4 times with three numbers, but I haven't changed internet speed. I see Xfi complete listed 3 times with three amounts.
Either way, there should be no way that just changing packages would increase my bill by $100.
If there isn't a mistake and there is some lame reason why it went by $100, then put it back on basic so I can wait until my contract expires so I change carriers.
XfinityMarshante
Official Employee
•
139 Messages
1 day ago
Hello @Jackson59, Thank you for taking the time out of your day to leave a post. Sorry to hear that your bill has increased tremendously. Depending on when the changes were made between your billing cycle, there may be some prorated charges on the bill. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0