Billing problem

Regarding our Xfinity Wifi Account [Edited: "Personal Information"]. Xfinity customer service told us that our monthly billings would remain the same for TWO years. Please provide us credit for what you have over-charged, and adjust our future billing to be what you promised us - The Exact same monthly charge as in 2024.

Responses

EG

Expert

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109.4K Messages

4 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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1.9K Messages

3 days ago

user_b0v7k0 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look at your account and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

user_b0v7k0

Billing problem

EG

XfinityBenjaminM

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