R

Sunday, June 23rd, 2024 2:32 PM

billing problem

I signed a new contract on May 31. When I signed, the person I spoke with told me the next bill would be for the new amount ($60) and not the old amount ($131.75). I just got an email saying this month's autopayment was in the old amount. How do I get this corrected?

Official Employee

 • 

678 Messages

23 days ago

 

rodonogh please send a direct message with your name and address. We will be happy to help. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

 

Official Employee

 • 

2.4K Messages

22 days ago

@rodonogh We appreciate your time in reaching out to us so we could go over the billing and make sure everything was accurate. I'm thrilled we were able to help and I hope you have a great rest of your day.

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