Billing Problem

Hi,

I have been monitoring my account and trying to fix an issue with automatic billing. In may account for wifi services it states around jan-feb that I have a balance forward of $151.25 My problem is that I have automatic payments enabled and I am currently paid in full and should not have a balance forward. This charge is not reflected in my total but the $151.25 shows up only in my statements. I have confirmed that my balances were paid in full with my bank and have calculated my total with my included discounts. I am very confused as there is not detail entry for the balance, just a balance that is due.. I also have acp but the discount is negligible since I am getting charged twice for a ghost service.

Responses

XfinityMartyR

Official Employee

•

2.1K Messages

1 year ago

user_r8pxif Thanks for reaching out! We definitely don't want you to be charged twice for the same services. Let's take a look! Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

U

user_75ezpe

1 Message

1 year ago

I have been having similar issues with xfinity taking more money than they suppose. I can't get any help on figure out what's going on

1

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XfinityThomasA

Official Employee

•

2.4K Messages

We'd be happy to help take a closer look at the account and billing together with you, @user_75ezpe. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 year ago

0

Billing

user_r8pxif

Billing Problem

XfinityMartyR

user_75ezpe

XfinityThomasA

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