1 Message
billing problem
I am getting billed for equipment lost in Hurricane Ian. I have called several times and have been reassured that no bill is owed however i got a message today that you are billing me $420!
My case number from the last call is [Edited: "Personal Information"].
I'm so fed up, I'm thinking of canceling our account in Colorado and finding another provider. I don't have time to call / email / chat time and time again.
Acct number[Edited: "Personal Information"]
Dinesh [Edited: "Personal Information"]
XfinityAmira
Official Employee
•
4.9K Messages
3 years ago
Hello @user_b84e72! Thank you for taking the time to reach out to our Digital Care Team on Forums. We value you as a customer and certainly do not want to lose you. I am sorry to hear that the equipment has not been successfully removed from your account. Rest assured, my team can assist you with this! Please send us a Direct Message to further assist.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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