Visitor
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1 Message
Billing payment
Hi xfinity support, im am writing this email regarding my account ending in [Edited: "Personal Information"].
I previously reached out to extended my plan, I currently still do not have a location to set up the equipment. For this reason I have not use my xfinity service.
Could you please help me with adjusting my billing or pause my service until I am able to set up equipment.
Thank you, Carol [Edited: "Personal Information"]
EG
Expert
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121.5K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.8K Messages
3 days ago
@user_hnozdc We would be happy to review your account and sort things out for you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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