2 Messages
BILLING / PAYMENT ISSUES - ERROR - Will Not Load
Like so many others, I am having issues with payments/billing/etc. and the Billing page has multiple error messages saying certain parts failed to load, including Upcoming Payments, Autopay and Payment methods. When I attempt to "Make early payment," it says "Looks like something went wrong. Please reload the page and try again." This happens on Chrome and Edge and on the mobile app. I've tried incognito and wifi and cellular data. Nothing has worked and this seems like a ridiculous issue for a company to be having continuously. I attempted to reach a representative through the Xfinity Assistant (which was less than helpful) and it was an endless loop of only giving me limited unhelpful selections and never putting me through to an agent. Beyond frustrating. Please look into this issue.
user_bm7gik
2 Messages
3 months ago
Oh, and I've also reset my password and set up 2-factor authentication. Nothing has worked.
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CC_Tony
Retired Employee
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1.4K Messages
3 months ago
@user_bm7gik, hello! Thank you for your post. I am sorry to hear about your issues getting your bill paid. Since this is happening across multiple device and connection types, let's take a look at your account and get this reported. Please, send a DM to Xfinity Support with your full name and address. Thank you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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