Billing payment issue

had a one-year promotional offer, and it ended, which caused my monthly bill to increase.
* There was a delay in payment because Xfinity did not charge my card on time, even though my card was valid and had enough money available.
* When I contacted customer service, we agreed that Xfinity would refund the extra amount/late fee because the delay was not my fault.
* We also agreed that my monthly plan would be $81 per month.
* Now, I was charged about $190 for two months, when it should have been around $162.
* I would like you to review my account and explain why I was charged $190, and refund any amount that was charged incorrectly.
* I would also like you to check the notes from my previous call to confirm the agreement I made with the customer service representative.

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XfinityThomasD

Official Employee

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1.9K Messages

41 minutes ago

user_g267ks Thanks for creating a post. I'm sorry to hear of all the confusion around your billing, and my team can help look into the latest adjustments and ensure the plan change was completed. We will need your info to do so, so please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

How to: Direct messaging within the forum

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Billing

user_g267ks

Billing payment issue

XfinityThomasD

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