Billing / Payment Arrangement Glitch - Service Status

Moved here.

Howdy user_ad6zh9 👋 We pride ourselves on giving customers payment flexibility when they need it most, because the last thing we want are for your services to be interrupted in any way, so I appreciate you coming to our community for us to help take a look at this for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to confirm the status of that arrangement you mentioned.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum