Billing page never loads (three dots)

A week ago I got an email asking me to change my payment method to a checking account. Ever since then, I've been trying multiple times a day, but https://customer.xfinity.com/billing will never load. It's just a black page with three "working" dots animated.

I tried on Chrome, Firefox, and Edge, as well as incognito mode, all the same.

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CCKimberly1

Official Employee

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842 Messages

3 years ago

Thank you for reaching out to our Xfinity Forums page, @ThistleChaser. My name is Kim and I will be happy to help out today. Is this connection issue happening on any other website at this point?

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ThistleChaser

New Poster

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8 Messages

@XfinityKimberlyB Hello, thanks for replying. No, no other website. Everything else online is fine. I can even get to other Xfinity pages (https://www.xfinity.com/overview, https://www.xfinity.com/auth,

Hm when I was checking other xfinity pages to make that list, I clicked on the shopping cart link, which redirected to buying a plan. That gave me an error:

Looks like you can't make changes to this plan.

Please contact the account owner to continue.

I'm the owner and sole person on the account.

Maybe this is also related? I haven't been able to use the Xfinity app at all, it gives me this error:

3 years ago

0

CCKimberly1

Official Employee

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842 Messages

Thank you so very much for all this information, @ThistleChaser . Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

D

Denney_Jaron

Visitor

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1 Message

3 years ago

This is exactly what’s been happening to me. Any updates on if they’ve got steps to fix it?

0

Billing

ThistleChaser

Billing page never loads (three dots)

CCKimberly1

ThistleChaser

CCKimberly1

Denney_Jaron

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