Visitor
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1 Message
billing on equipment
I am just now receiving voice mails, text and emails that I need to return my equipment as of today June 2026. I canceled and returned my equipment in July 2025. When I call service they say they don't have an account under my number, so I can't get through. What now?
EG
Expert
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118.2K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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1.1K Messages
2 hours ago
Hey there @user_5hq7e6! I completely understand how alarming and frustrating it is to receive collection alerts for equipment you already returned nearly a year ago, especially when the phone system is blocking you from reaching a live person. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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