Visitor
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2 Messages
Billing notification using old email address
I recently changed my email address on the website. It works for login and listed under Accounts on the website.
However, the "Your bill is available to view" email notification still goes to my former email address.
Is there anyway to change the billing email address that the notification system uses?
XfinityBenny
Official Employee
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1.8K Messages
3 days ago
@user_4t9pr5 Thanks for adding a post. Updating the email or contact information is not done over social media platforms, or the forum. Customers must use the self service option here https://www.xfinity.com/support/articles/add-modify-alternate-email-address to update it. If that is not successful, calling in to a phone agent or visiting a store is required in order to update the contact information securely.
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