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youngaa1
Expressive Exchange
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Conversationalist

Contributor

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29 Messages

Monday, May 6th, 2024 2:10 PM

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Billing: New Service and Old Service

Hello,

I transfered service to a new address and canceled service at the old address. However, I think I may have accidentally paid the bill for the old address when I didn't need to. Would someone be able to assist me in making sure the billing is correct at the old address where I no longer have service and at the new address as well please? I just want to make sure I didn't overpay (which I may have accidentally done). Thanks for any help!

Question

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Updated 

1 year ago

83

1

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XfinityThomasD

Official Employee

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1.2K Messages

1 year ago

 

youngaa1 Thanks for creating a post on our Community Forums, and congrats on the move! Our team can certainly help check on the billing status for the accounts. Typically, if there was a credit left on the old account, it would be transferred to the current account, but we know things can happen! Let's check it out for you and make sure you're taken care of. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

1

youngaa1

Contributor

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29 Messages

I went ahead and completed this message. Thanks!

1 year ago

0

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