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user_00pnec
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Visitor

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3 Messages

Saturday, February 7th, 2026 6:55 PM

Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card.  Please contact me immediately.  I have spoken to your staff outside of the us but they were of no assistance 

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13 hours ago

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XfinityRaul

Official Employee

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2.5K Messages

16 hours ago

@user_00pnec Thank you for making us aware of your billing concern via Forums. I would be more than happy to review your account to see what we can do to fix this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_00pnec

Visitor

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3 Messages

14 hours ago

Will someone connect me? 

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XfinityRaul

Official Employee

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2.5K Messages

@user_00pnec We'll need to obtain your personal information in order locate your account and then complete the authentication process. This is something that cannot be done publicly. I'll be on standby waiting on your DM.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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14 hours ago

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user_rj7ose

Visitor

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3 Messages

how do you want me to contact you ?

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14 hours ago

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XfinityRichard

Official Employee

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2.9K Messages

Hi there, @user_rj7ose ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand how concerning it is to be billed for service at your old address. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

14 hours ago

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