1 Message

Tue, Apr 20, 2021 2:31 PM

Billing me for past due dates payed for

Hi, im on here rn because there's no way to contact an actual person. Why am I getting late fees for months iv already payed for>?



Official Employee


155 Messages

19 d ago

Hello there, @user_803ff3. I am sorry you are having troubles getting in contact with us. I know how frustrating that can be. Good news, I'd love to help review the late fee charges and see what us going on. :)


Can you please send me a PM with your name and address? To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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