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user_f891bd
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Visitor

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10/06/2026 9:33 AM

Billing lies

I spoke with a Customer Service representative and two months ago and he told me "Because I am such a loyal customer, he is going to help me lower my bill, without changing any of my services or subscriptions." So in August my bill was $414.07 after he helped me my September bill went down to $367.75. I was actually very happy. Saving almost $50 a month right now is a lot of money. But I noticed that I was missing channels. I called Customer Service and the Gentlemen assured me he would fix that for me. Well my October bill is  $418.39. So you didnt "fix" anything and my bill went right back up AND some how added $4.32. 

You have become and obnoxious company and completely out of touch with your customers. You outsource your Customer Service, I'm sure to save yourself millions but then just crap on your Customers.

I have been your cable Customer for over 50 years. When you were still Spectrum Cable. 

Maybe you need to bring your Customer service back to Philadelphia. But if you did that our cable bill would be $100 more a month, right?

I am going to find something cheaper. So you will lose a Customer of 50 years over $50.

Well done.

You really should be ashamed of your "business"

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4 hours ago

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XfinityOrlandoM

Official Employee

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3.8K Messages

4 hours ago

@user_f891bd

Thanks for reaching out to us, We do apologize for any inconvenience and would hate to lose such an awesome customer.

 

You've reached out to the right team that can assist you with your concerns!

 

I'll be happy to take a deeper look at your account to make sure we can find the best plan to fit your household needs.

 

 

Get started: please send me a direct message including your first and last name and complete service address

 

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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