Visitor
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1 Message
Billing lies
I need to speak to a human who can speak the English language!
I have had numerous chats with your customer NO SERVICE and I now refuse to sit for hours playing your “phone games”!
It’s the same promise to cut my internet bill to a fair and affordable amount, which has not been taking care of! Honestly you need to call me, your customer who is at her wits end with the [Edited: "Language"]! Otherwise I will be returning my equipment and canceling my service! It’s a [Edited: "Language"] shame to continually do the same thing to your customers who have legitimate issues! I will be waiting on your call, you have my number!
XfinityRichard
Official Employee
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2K Messages
2 days ago
Hi there!, @user_e8ob0q Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2K Messages
2 days ago
It was a pleasure, @user_e8ob0q working with you in private and getting you taken care of. We do appreciate you and your business!-Richard
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