Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. Normally we do not suspend services right away if you are not able to pay your bill on time. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible?
EG
Expert
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112K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.4K Messages
1 day ago
Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. Normally we do not suspend services right away if you are not able to pay your bill on time. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible?
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