Billing issues

Title: Paramount+ Unauthorized Billing Loop – Need Corporate Escalation for Credit

Body:
Hello,

I am writing to get help with an unauthorized Paramount+ subscription charge that is appearing directly on my monthly Xfinity bill.

I did not authorize or sign up for this subscription. I have been caught in a customer service loop where Comcast phone support tells me to contact Paramount+, and Paramount+ tells me they have no access to Xfinity's billing system.

Because this charge is a line item on my Comcast bill, Xfinity is the billing partner and the entity pulling the funds. Per Xfinity billing policy, I am formally disputing this unapproved third-party charge within the 120-day window.

I need an Official Xfinity Employee to help me open a secure ticket, verify that I did not authorize this, cancel any active token on my equipment, and apply a manual credit to my account.

Thank you

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XfinityMarcus

Official Employee

•

2.5K Messages

5 days ago

Hi there! I completely understand why you’re frustrated, especially after reaching out for help and being directed back and forth without getting the billing concern resolved. We’d be happy to take a closer look at the Paramount+ charge with you and review what options we have to help get this addressed.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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user_q7hx6t

Visitor

•

3 Messages

9 hours ago

my issue has not been resolved. I am still waiting to hear back and it’s been several days.

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XfinityMarcus

Official Employee

•

2.5K Messages

user_q7hx6t good afternoon, it looks like we requested details from you in our ongoing Direct Message thread and never heard back a couple of days ago.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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9 hours ago

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Billing

user_q7hx6t

Billing issues

XfinityMarcus

user_q7hx6t

XfinityMarcus

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