Visitor
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1 Message
Billing issues
I paid my bill on the Xfinity app, but when I paid there was nothing due, but when I go to the regular screen of the billing, it was telling me I was still owing money and my service were suspended, but I got a confirmation number. What is going on with the app right now or what issues are going on with
XfinityJohnG
Official Employee
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3.1K Messages
3 hours ago
Thank you very much for reaching out to our team here about that billing issue. I am sorry to hear about that experience so far, and I will be happy to take a look at that issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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