Billing issues

I had slow internet and I connected Xfinity and they charged my service they said to fix my problem, this was a lie. I lost my 5 year 1 gig deal and they put me into another program at twice the price. I do not know who is running this company now but it has gone to [Edited: "Language"]. I have had no problems until the past year and I have been using the service since 2007.

Responses

Oldest First

Selected Oldest First

XfinityEmilyB

Official Employee

•

3K Messages

2 hours ago

user_m0sxog Welcome to our community forum! Thank you for letting us know about the internet speed and billing concerns you've experienced. I'd like an opportunity to make things right.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

0

Billing

user_m0sxog

Billing issues

XfinityEmilyB

New to the Community?