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user_d051qy
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Friday, July 3rd, 2026 3:48 AM

Billing issues

So I have been with Xfinity for only 2 months. Customer service has played the shuffle game transferring me 42 times in one day on the hour for 5 hrs.... I need a next level number for customer service.this is insane. I am being charged twice for one month and insurance on a device I never asked for... What can I do? I have done store and customer service 

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1 hour ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

1 hour ago

Good evening, and thank you for reaching out on our Community Forums regarding your billing concerns @user_d051qy, we appreciate it.

 

We’d be happy to review your account further to see how we can best address your billing concerns and determine what may be causing the issue.

 

To get started, please send us a direct message with your first and last name, along with the service address on the account. Once we have that information, we’ll be happy to take a closer look and see how we can help.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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