New Poster
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2 Messages
Billing issues
I was under contract for two years and was told my bill would not change. Then ten months later it went up significantly. I called immediately and I have email confirmation of the supposed changes to my plan to lower my bill- that was on December 26,2025. After 6 phones calls and being told that my bill will be correct the NEXT month, I am still being told it will be correct in April NOW. All they do is lie and continue to automatically deduct the money from my bank account. They keep saying that the app needs to update or there is an error on the account that will be resolved. And nothing ever gets resolved. The just quickly agree to what I say without checking and say it will be that way next time. This is for cable, internet, and landline.
EG
Expert
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116.3K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.2K Messages
6 hours ago
@williraj Thank you for allowing our team the opportunity to make things right. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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