1 Message
Billing Issues
A few weeks ago, we visited our local Xfinity store to adjust our monthly service plan to a lower cost. At that time, we were told the updated pricing would take effect with our next billing cycle and that we could disregard the posted amount for the upcoming bill, as the lower rate would apply. However, we were just charged the old, higher amount instead of the adjusted, lower monthly rate. I believe this charge was made in error. Please review the account and confirm the change in our service plan has been applied. I’d appreciate any help you can provide to resolve this issue. Thank you!
XfinityAmira
Official Employee
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4.1K Messages
11 days ago
Hello user_m94cb3, we appreciate you visiting our Forum and letting us know about this billing concern. I certainly understand wanting to ensure the new promotional pricing was correctly applied, and my team can help with that. To double-check everything for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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