1 Message
billing issues
I have tried to chat, call, go to the local store and still cannot get someone at Xfinity to what my issue is... how can I send an email explaining my issue? Obviously I've tried every other option to no avail.
1 Message
I have tried to chat, call, go to the local store and still cannot get someone at Xfinity to what my issue is... how can I send an email explaining my issue? Obviously I've tried every other option to no avail.
XfinityThomasC
Official Employee
•
2.4K Messages
1 month ago
Hello, @user_55lc4z
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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