1 Message
Billing Issues
I recently saw my bill spike from $40 in December to $70 in January and it remained the same for February. This is frustrating because it was unexpected.
I tried to resolve this with the chat bots, but they couldn’t help with the nuance of the question and I’m out of options.
It’s incredibly frustrating how this process has left me without options and I’m seriously considering dropping Xfinity because this customer service is objectively poor.
Please help me.
EG
Expert
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109.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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2.7K Messages
2 months ago
Hello, user_ij93nj! You are at the right place for help with your bill. It sounds like your promotion may have ended. You can see how long your promotion is good for on each billing statement. It is just under the package in green writing. We like things at your fingertips so you can also look at plan options and make changes by signing in at our handy Plan Builder.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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