1 Message
Billing issues
I have spoken to you on four different occasions. The last time I spoke to you all I was told that something had gone wrong with my switch to bulk and that they would retroactively on it and that I had been overpaying and I should get a refund from you instead. I never heard back and I’m getting bills and disconnect. I just got off the phone with you all again was told I would be texted and emailed and escalation case number and that this would be resolved within 24 to 48 hours. I still have no confirmation just like from the last call a month ago.
XfinityMarcus
Official Employee
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1K Messages
2 months ago
Jvdrn11 thank you for taking the time to reach out to us today via Community Forums page. I appreciate you giving us the opportunity to assist you with your billing concerns today. As a consumer myself, I know how important it is to keep bills aligned and accurately reflecting expectations. How long ago was that most recent phone call you referenced?
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