U

Tuesday, October 1st, 2024 3:24 PM

Billing issues

I had an extension and my service is off

Accepted Solution

Official Employee

 • 

1.3K Messages

12 days ago

We're sorry to see that you are experiencing issues with your billing and services. Can you please send us a direct message with your full name and service address to check on your arrangement and help out in any way we can? 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

3 Messages

[Edit: PII] 

(edited)

3 Messages

I would love to speak to a live agent so they can explain what’s going on. 

Official Employee

 • 

1.3K Messages

Thank you, your first comment was edited due to the personal account information. Are you able to send us a direct message with that information? You may need to log out and back in if you do not see the option to send a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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