We're sorry to see that you are experiencing issues with your billing and services. Can you please send us a direct message with your full name and service address to check on your arrangement and help out in any way we can?
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Thank you, your first comment was edited due to the personal account information. Are you able to send us a direct message with that information? You may need to log out and back in if you do not see the option to send a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityEva
Official Employee
•
1.3K Messages
18 days ago
We're sorry to see that you are experiencing issues with your billing and services. Can you please send us a direct message with your full name and service address to check on your arrangement and help out in any way we can?
To send a direct message:
3
0