Thank you for reaching out. I hope you are doing well. I see you have some questions and concerns about your account after you saw your payment drafted, but the service was disconnected. I can imagine the confusion and frustration this has caused.
Keep in mind the Xfinity App is a great way to view you billing details and most recent bills. It will reflect the updated balances or any billing alerts you need to know about.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
EG
Expert
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107.2K Messages
4 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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1.7K Messages
4 months ago
Thank you for reaching out. I hope you are doing well. I see you have some questions and concerns about your account after you saw your payment drafted, but the service was disconnected. I can imagine the confusion and frustration this has caused.
Keep in mind the Xfinity App is a great way to view you billing details and most recent bills. It will reflect the updated balances or any billing alerts you need to know about.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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