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user_08582f
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Sunday, September 17th, 2023 4:11 PM

Billing Issues

Hello. Can someone please provide me a phone number to reach the billing department? I qualify for a discount that isn't on my statement. 

TIA...

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Updated 

14 days ago

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Accepted Solution

XfinityJosephA

Official Employee

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981 Messages

14 days ago

Hello, how are you @user_08582f? I hope your Sunday is going well 😀 We have a dedicated team here that aims to help in public to the best of our abilities. But we also want to be available to help in as many ways as possible. You can always call us at 1-800-Xfinity. (800-934-6489) or use the Xfinity Assistant to set up a call or get support. (https://www.xfinity.com/xfinityassistant/)

 

 A few things that come to mind are, it takes up to 45 days for the Eco Bill/Auto Pay discounts to reflect on your account. Xfinity Mobile discounts also display after activating service within 90 days of signing up. If you can provide more details about your billing question we can try to answer in this thread or work in a Direct Message if needed. 

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user_08582f

2 Messages

Thank you for your response. My ACP discount isn't reflected on my statement for Internet services.

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14 days ago

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XfinityJosephA

Official Employee

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981 Messages

You're welcome! That's a good discount to have 👍 It will take 1-2 billing cycles for the ACP credit to post to your account. You can confirm this answer in the Frequently Asked Questions here.

(https://www.xfinity.com/learn/internet-service/acp)

 

If you know when the application was finalized, this will help. From the Xfinity app, you can go to the purple "Manage Billing" tab. From here select "Current Statement" and open the PDF. At the top you will see your "Billing Date." This is when your bill generates. If it's been more than 2 billing cycles since your application was approved please let us know. We will need to locate your account and work in a direct message if it has been that long. 

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14 days ago

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