eataalla's profile

New Poster


1 Message

Mon, Jan 4, 2021 4:00 AM

Billing issues

My credit card on file was updated with new expiration date for the automatic payment over a week ago
My service was interrupted (school and Government businesses) due to your malfunctioning billing system
I was forced to pay over FOUR TIMES of my monthly payment today in order to restore my service


Official Employee


354 Messages

7 m ago

Hello, @eataalla, this sounds like a huge inconvenience. I'm very sorry about the billing trouble. Please click on my username to use the send message option to provide your name and service address. I will be more than happy to review and help. 

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