New Poster
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1 Message
Billing issues
My credit card on file was updated with new expiration date for the automatic payment over a week ago
My service was interrupted (school and Government businesses) due to your malfunctioning billing system
I was forced to pay over FOUR TIMES of my monthly payment today in order to restore my service
Please EXPLAIN
My service was interrupted (school and Government businesses) due to your malfunctioning billing system
I was forced to pay over FOUR TIMES of my monthly payment today in order to restore my service
Please EXPLAIN
Responses
ComcastJosephB
Official Employee
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326 Messages
5 m ago
Hello, @eataalla, this sounds like a huge inconvenience. I'm very sorry about the billing trouble. Please click on my username to use the send message option to provide your name and service address. I will be more than happy to review and help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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