I am signed up for paperless billing, but never get a bill sent to my email. I had automatic payments turned on, but every time I check my account after the bill is due, it is turned off again meaning my payment is now late. I'm getting very irritated at this point, because 1. I don't even receive a bill to know when the due date is and 2. I can't even use automatic payments becasue it gets turned off by the website for some reason. I can't figure out how to even contact customer service. I don't want to chat with a robot and I'm irritated that I now have had 2 late payments and fees especially since I have never paid a bill late in my life. What am I supposed to do?